ANALISIS PENGARUH PROMOSI DIGITAL DAN DISKON LOYALITAS TERHADAP MINAT BERGABUNG MEMBERSHIP ALL-ACCOR LIVE LIMITLESS
Analysis of the Influence of Digital Promotions and Loyalty Discounts on Interest in Joining the All-Accor Live Limitless Membership
DOI:
https://doi.org/10.59896/gara.v19i3.343Keywords:
digital promotions, loyalty discounts, interest in joining, membership, hospitality marketingAbstract
The number of All Accor Live Limitless members staying at Sofitel Bali Nusa Dua Beach Resort has shown an increasing trend every year. This study aims to analyze the influence of digital promotions and loyalty discounts on the interest in joining the All Accor Live Limitless membership. This research uses a quantitative approach with a survey method by distributing questionnaires to 100 respondents selected through purposive and snowball sampling techniques. Data were collected both online and offline. Regression analysis results show that digital promotions and loyalty discounts simultaneously have a positive and significant effect on the interest in joining the membership, with an F value of 33.702 and significance < 0.05. Partially, digital promotions (t = 5.917) and loyalty discounts (t = 3.348) also have a significant effect, although loyalty discounts have a greater practical effect with a regression coefficient of 0.011 compared to digital promotions at 0.003. The resulting regression model explains 71.8% of the variation in the interest to join the membership. These findings emphasize that optimizing digital promotions and loyalty programs is crucial to increasing membership, especially in the hospitality industry in tourist destinations such as Bali.
References
Bormane, S., & Batraga, A. (2018). Digital promotion as solution for integrated marketing communication in business. 19th International Scientific Conference “Economic Science for Rural Development 2018”. Integrated and Sustainable Regional Development Marketing and Sustainable Consumption, 48(48), 338–347. https://doi.org/10.22616/esrd.2018.103
Calzolari, G., & Denicolò, V. (2020). Loyalty discounts and price-cost tests. International Journal of Industrial Organization, 73(xxxx). https://doi.org/10.1016/j.ijindorg.2020.102589
Damnjanović, V., Lončarić, D., & Dlačić, J. (2020). DIGITAL MARKETING STRATEGY OF ACCOR HOTELS: SHAPING THE FUTURE OF HOSPITALITY. Tourism and Hospitality Management, 26(1), 233–244. https://repository.fthm.uniri.hr/islandora/object/fthm:5883/datastream/FILE0/view
Dziawgo, D. (2023). Evolution of loyalty programs offered to customers and investors. Financial Internet Quarterly, 19(1), 35–47. https://doi.org/10.2478/fiqf-2023-0004
Gabel, S., & Guhl, D. (2021). Comparing the effectiveness of rewards and individually targeted coupons in loyalty programs. Journal of Retailing, 98(3), 395–411. https://doi.org/https://dx.doi.org/10.2139/ssrn.3911157
Gupta, R., & Nair, K. (2021). a Conceptual Model for Promotion on Digital Platforms. Academy of Entrepreneurship Journal, 27(SpecialIssue 2), 1–22.
Hamdani, M. (2022). The Effect of Selling Prices and Discounts on Purchasing Power and Customer Loyalty (Marketing Management Review Literature). Dinasti International Journal of Digital Business Management, 4(1), 114–123. https://doi.org/10.31933/dijdbm.v4i1
Kim, J. J., Steinhoff, L., & Palmatier, R. W. (2021). An emerging theory of loyalty program dynamics. Journal of the Academy of Marketing Science, 49(1), 71–95. https://doi.org/10.1007/s11747-020-00719-1
Kim, Y. S., & Baker, M. A. (2019). I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape. Cornell Hospitality Quarterly, 1–14. https://doi.org/10.1177/1938965519857539
Koo, B., Yu, J., & Han, H. (2020). The role of loyalty programs in boosting hotel guest loyalty: Impact of switching barriers. International Journal of Hospitality Management, 84(June 2019), 102328. https://doi.org/10.1016/j.ijhm.2019.102328
Leong, P. H., Terng, J. Y., Sam, Y. H., Fong, C. W., & Tan, X. A. (2022). The Implementation of Tiered Loyalty Membership Program in Mobile Application via Behavioural Science for Customer Retention in Businesses. 2022 IEEE 13th Control and System Graduate Research Colloquium, ICSGRC 2022 - Conference Proceedings, July 2022, 132–136. https://doi.org/10.1109/ICSGRC55096.2022.9845178
Lin, C. C., & Dong, C. M. (2023). Exploring Consumers ’ Purchase Intention on Energy-Efficient Home Appliances : Integrating the Theory of Planned Behavior , Perceived Value Theory , and Environmental Awareness. https://doi.org/https://doi.org/10.3390/en16062669
Lin, H. C., Han, X., Lyu, T., Ho, W. H., Xu, Y., Hsieh, T. C., Zhu, L., & Zhang, L. (2020). Task-technology fit analysis of social media use for marketing in the tourism and hospitality industry: a systematic literature review. International Journal of Contemporary Hospitality Management, 32(8), 2677–2715. https://doi.org/10.1108/IJCHM-12-2019-1031
Panjaitan, R. (2021). The Role of Digital Loyalty Program towards Customer Loyalty through a Measure of Satisfaction. The Winners, 22(2), 163–171. https://doi.org/10.21512/tw.v22i2.7082
Purwaningwulan, M. M., & Ramdan, T. D. (2022). Digital Promotion of Local Tourist Destinations in the New Normal Era and Its Effect on the Economy in Indonesia. Journal of Eastern European and Central Asian Research, 9(1), 29–40. https://doi.org/10.15549/jeecar.v9i2.873
Ramadiansyah, S. A., Pradhana, I. P. D., & Haes, P. E. (2024). PENGARUH DISKON DAN PROMOSI TERHADAP MINAT BELI KONSUMEN DI SHOPEE 11.11. 4(3), 2020–2025. https://bajangjournal.com/index.php/Juremi/article/view/9139
Saputri, C. C., & Dharasta, Y. S. M. A. (2023). Pengaruh Promosi Dan Diskon Terhadap Keputusan Pembelian Tiket Pesawat Melalui Traveloka (Studi Pada Taruna/I Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta). Media Online) Jurnal Flight Attendant Kedirgantaraan, 5(1), 2622–0946. https://jurnal.sttkd.ac.id/index.php/jfa/article/view/821
Shin, M., Back, K.J., Lee, C.K., & Lee, Y. S. (2021). The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs. Cornell Hospitality Quarterly, 1–14. https://doi.org/10.1177/19389655211017449
Sofiani., Natalia, D., & Suwandi, S. (2023). Pengaruh Promosi Melalui Iklan Dan Diskon Terhadap Minat Staycation Dengan Dimoderasi Oleh Persepsi Risiko Finansial Di Masa Pandemi Covid-19. Jurnal Manajemen Perhotelan Dan Pariwisata, 6(1), 141–148. https://doi.org/10.23887/jmpp.v6i1.58050
Susanti, E., & Amelia, D. (2021). The Digital Promotion Strategy of Tourism Sector Towards Sustainable Tourism Development. Proceedings of the 2nd Annual Conference on Social Science and Humanities (ANCOSH 2020), 542(Ancosh 2020), 36–39. https://doi.org/10.2991/assehr.k.210413.009
Tajeddini, K., Rasoolimanesh, S. M., Gamage, T. C., & Martin, E. (2021). Exploring the visitors’ decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior. International Journal of Hospitality Management, 96(April), 102950. https://doi.org/10.1016/j.ijhm.2021.102950
Taylor, W., & Hollenbeck, B. (2021). Leveraging loyalty programs using competitor based targeting. Quantitative Marketing and Economics, 19(3–4), 417–455. https://doi.org/10.1007/s11129-021-09237-y
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Ni Kadek Adi Maha Rani, I Ketut Santra, Gede Sedana Wibawa Yasa

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.