Analisis Stres Kerja dan Employee Engagement Terhadap Kinerja Karyawan Departemen Food and Beverage Samabe

Analysis Of Job Stress and Employee Engagement On The Performance Of Food and Beverage Department Employees at Samabe

Abstract

The hospitality industry is required to maintain service quality through optimal employee performance. The Food and Beverage Department is one of the departments with a high work intensity due to its direct interaction with guests, making employees more susceptible to job stress. On the other hand, a high level of employee engagement is essential to enhance work motivation and support optimal employee performance. This study aims to analyze the effect of job stress and employee engagement on employee performance in the Food and Beverage Department at Samabe Bali Suites & Villas. This study employed a quantitative approach with a sample of 96 employees selected using the stratified random sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression analysis with the assistance of SPSS software. The results indicate that job stress and employee engagement have a positive and significant effect on employee performance, both partially and simultaneously. The simultaneous test produced an F-value of 152.576 with a significance level of 0.000, while the Adjusted R Square value of 0.766 indicates that both independent variables explain 76.6% of the variance in employee performance. These findings highlight the importance of effectively managing job stress and enhancing employee engagement to improve employee performance and service quality.